Verify your profile to send money directly to a bank account, mobile wallet or for a cash pickup at an agent location. The Western Union Company (NYSE: WU), a global leader in cross-border, cross-currency money movements and payments, has continued to closely monitor the development of … How Western Union is helping with the coronavirus impact on trade? COVID-19 (Coronavirus) update: Our website and app are always open. CHIPS (Clearing House Inter-Bank Payment System) – US and Canada only. Western Union continues to monitor the COVID-19 (Coronavirus) developments closely. Financial institutions with established digital infrastructures or platforms are able to continue supporting their customers, but those without such access may have trouble because of prolonged closures and the increased public appetite for online banking. Relationship building and unique connections can be made without a face-to-face interaction. We will keep this page updated as the situation develops. Given the dynamic situation Western Union is recommending customers experiencing local restrictions due to COVID-19 use WU.com and the Western Union mobile app to facilitate transactions for payout into bank accounts and digital wallets, which is currently available in more than 100 countries. Send money with Western Union wherever you are. Learn More. Some smaller financial institutions have partnered with organizations like Western Union Business Solutions to offer a range of international services such as foreign currency payments. Your browser does not support the audio element. What is an International Bank Account Number (IBAN)? Consumers value convenience and the ability to manage their tasks quickly. Until then, financial institutions should consider the evolving needs of their customer base. Choose Bank Account service when you send online or at an agent location. Consultez les horaires actuels de nos agences ici. *Transaction fee-free EDGE Network Payment services are available between fully accredited customers that have registered to use the WU® EDGE platform and are authorised by a WUBS affiliate to access services in Australia, Austria, Canada, Czech Republic, France, Germany, Hong Kong, Italy, Malta, New Zealand, Poland, Singapore, Switzerland, United Kingdom, and USA. Discontinue a call if a caller coaches you to respond to questions asked by Western Union. The number of closed financial institutions is increasing swiftly. Send money with Western Union wherever you are. For additional information, please visit the Western Union COVID-19 Resource Center. Western Union Business Solutions is a business unit of The Western Union Company. However, according to a recent examination, a standard note is not enough. To get started, download the Western Union ® app. Is your financial institution able to help? Consider segmenting your audience and providing regular detailed updates to each separate group. The combined match will … Western Union (WU) rejects 2020 earnings guidance due to a dent in retail money transfer business, caused by coronavirus-led business disruption. Follow the instructions on the screen for profile verification. It’s unclear when the pandemic will subside and regular business operations will resume. For information about how to protect yourself from fraud, click. After all, one of the few general complaints about these financial institutions often relate to their lack of investment and emphasis on new technology compared to big banks. The same survey reports that some banks are even winning new business because of their online capabilities. Western Union Business Solutions remains committed to support the needs of our customers along with the health and safety of our staff during these challenging times. If I can’t pick up my money transfer, what will happen to my money? Is it true that banknotes are spreading Coronavirus? This is a challenge for all financial businesses, but community banks and credit unions are particularly affected as they often rely heavily on in-person interactions as a core part of their brands. How are you determining whether to keep retail locations open? Stephen Kuhl joins Jim Blasingame to report on the Western Union’s Foundation efforts to provide financial support for certain organizations that will be hurt by the coronavirus impact on international trade and travel. Adapting to a digital-first strategy does not have to be difficult or sacrifice the values of an organization. Cybersecurity and Digital Safety in Mining, http://business.westernunion.com/Compliance-Legal/Compliance. Given the dynamic situation Western Union is recommending customers experiencing local restrictions due to COVID-19 use WU.com and the Western Union mobile app to facilitate transactions for payout into bank accounts and digital wallets, which is currently available in more than 100 countries. For a complete listing of US state licensing, click here. © 2020 Western Union Holdings Inc. All rights reserved. A BIC is the same as a SWIFT code. Nuestra principal preocupación es la seguridad de nuestros empleados y clientes y el bienestar de los afectados en todo el mundo. Our primary concern is the safety of our employees, customers, and the well-being of those impacted globally. The current dilemma for business banking customers who require international services – which could be a large segment – is that most small companies have a global component such as foreign vendors, customers and staff. Our goal is to keep our digital and retail services operational across the world, while abiding by local regulations and guidelines. Now these organizations are likely scrambling to manage their foreign currency exposure, product sourcing and more. Our goal is to keep our digital and retail services operational across the world, while abiding by local regulations and guidelines. Some Western Union Agent locations are closed due to the coronavirus pandemic. Western Union Launches Worldwide Coronavirus Relief Drive (Graphic: Business Wire) The Western Union Foundation is accepting contributions from Western Union employees, Agents, customers, and the public, across the globe between now and April 14, 2020. Can I authorize someone to pick up the money from me if I can’t leave my home? Services may be provided by Western Union Financial Services, Inc. NMLS# 906983 and/or Western Union International Services, LLC NMLS# 906985, which are licensed as Money Transmitters by the New York State Department of Financial Services. Address Agent. Services in the US are provided by Western Union Business Solutions (USA), LLC (NMLS ID: 907333; MA MT license #: FT0041) (referred to as “WUBS” or “Western Union Business Solutions”). Please use the Agent Locator to determine service hours in your area. We offer industry-specific payment platforms and customized payment solutions for business across a range of industry verticals. Western Union continue de suivre avec attention l’évolution du COVID-19 (coronavirus). Anyone who has never used an all-digital transfer can get help with Western Union’s Digital Location. Ask you receiver for an IBAN if it’s required. Will you continue to send or payout money transfers in countries that have declared a state of emergency? Services may be provided by Western Union Financial Services, Inc. NMLS# 906983 and/or Western Union International Services, LLC NMLS# 906985, which are licensed as Money Transmitters by the New York State Department of Financial Services. Services in the US are provided by Western Union Business Solutions (USA), LLC  (NMLS ID: 907333; MA MT license #: FT0041) (referred to as “WUBS” or “Western Union Business Solutions”). Western Union Business Solutions (WUBS) is a business unit of the Western Union group of companies and operates through local affiliates in a number of countries around the world. Your browser does not support the audio element. What additional tips should I keep in mind? Will you continue to send or payout money transfers in countries that have declared a state of emergency? They can range from 3 and 23 digits depending on the country. This strategy will likely change as more areas continue to shut down due to government instructions. COVID-19 has very quickly transformed the day-to-day lives of people around the world. Day-to-day trends and market activities affecting the market in easy-to-understand snapshots. Below are Frequently Asked Questions (FAQs) for our customers, the media, and other key stakeholders. It could help keep them from switching to another provider. Send money now. As we are experiencing higher than normal call volumes, we want to take this opportunity to remind you of the many great ways we are here to support you 24x7, online at WU.com and via the mobile App Simply pay using your bank's online bill pay service, or at a participating Western Union Agent location in the U.S, Just like paying a utility bill! For a complete listing of US state licensing, click here. Western Union’s revenue for the quarter ending March 31 was $1.2 billion, or an 11% decline from the prior year, according to Macrotrends. Today's Western Union Top Offers: $0 Fee For Sending Money Online; Western Union and the Western Union Foundation launched a. WUBS holding balance facility enables you to temporarily hold amounts that you have acquired to make or receive a payment for up to 90 days. I cannot pick up my money transfer because no agent locations are open due to the COVID-19 situation. Send money now. Below are Frequently Asked Questions (FAQs) for our customers, the media, and other key stakeholders. Ask your receiver for the bank code and IBAN (if applicable). The power to send money around the world is yours. Customers may be worried about their financial stability  and seek more specific and practical advice from their financial institutions regarding closures, fees and instructions. Their customers require servicing, but an increasing number of physical locations are temporarily shutting their doors in an effort to reduce the spread of the virus. Send money now. For security reasons, only the designated receiver can pick up a transfer. Prior to the outbreak, credit unions and community banks may have been concerned about levels of adoption for these types of online transactions, let alone mobile usage. However, you can ask your sender to contact Western Union customer service to ask for a refund. Find locations. COVID-19 (Coronavirus) update: Our website and app are always open. No financial information required. For instance, many businesses have been sending out email communication regarding their business continuity plans. Western Union continúa siguiendo de cerca la evolución de COVID-19 (coronavirus). Insights to manage and grow your international business with videos, webinars, case studies and more. Utilisez Western Union pour envoyer de l'argent en ligne, ... Information COVID-19: Envoyez de l’argent 24 h/24 et 7 j/7 sans sortir de chez vous via notre application ou WU.com. Given the dynamic situation, we are encouraging customers in affected areas to utilize our digital services – send or receive money by visiting our, Western Union understands that our Agent retail locations in areas with a high concentration of COVID-19 outbreaks may close their businesses temporarily or may have altered operating hours. Through a white-labeled, mobile-friendly platform, credit unions and community banks can offer these products digitally and under their own branding. With Western Union, you can send money domestically, pay bills, check exchange rates *, track a transfer, make an international money transfer, and more – right from your smart phone. How can I send money to a bank account? For additional information about Western Union Business Solutions USA, LLC visit http://business.westernunion.com/Compliance-Legal/Compliance. Western Union Business Solutions is a business unit of The Western Union Company. The requirements vary by country, but usually include your receiver’s bank name, branch name or code, account name and number. Is it true that banknotes are spreading Coronavirus? Your transfer will be available in the system for 30 days. COVID-19 (Coronavirus) update: Our website and app are always open. As the world continues to navigate the COVID-19 pandemic, financial institutions may be in a difficult position. Because of the ongoing pandemic, some of these organizations may be struggling to connect with customers and, as a result, may be unable to provide popular services since many interactions are now limited to a digital space. Western Union Business Solutions is one of the world’s leading providers of cross-border business payments. If sending money through retail is your only option, we encourage you to be mindful of service interruptions or altered operations hours, based on local conditions and guidance from local authorities. Where possible, yes. What is Western Union doing to support customers during this time? Western Union is here to support you during these challenging times with COVID-19 (Coronavirus). We are sorry for the inconvenience. The guidance from the World Health Organization remains that basic hygiene is the best possible defense against Coronavirus. Try our Currency Converter, Set Rate Alerts, and see savings with the Check Cost Calculator! Send money now. In fact, experts argue that financial institutions should offer online capabilities because it reflects the new busy schedule of today’s customers. If financial institutions are able to transition any services online, now is likely the time to take action, especially since more and more branches are announcing closures. The IBAN consists of an alphabetical country code followed by two digits, and then up to thirty-five characters for the bank account number. If I can’t pick up my money transfer, what will happen to my money? Some countries require that payment sent from Australia include an IBAN. How Western Union is helping with the coronavirus impact on trade? COVID-19 (Coronavirus) update: Our website and app are always open. COVID-19 (Coronavirus) update: Our website and app are always open. Shop online and pay with cash with Western Union. What is an International Bank Account Number (IBAN)? Given an economic crisis resulting from the pandemic, Western Union urges customers to remain at home and engage in digital money transactions to help contain the virus spread. What’s a bank code, and how do I find my receiver’s bank code? Our primary concern is the safety of our employees, customers, and the well-being of those impacted globally. Send money with Western Union wherever you are. Even if  bank and credit union locations remain open, 82% of banking customers report concern over entering a branch and 63% are more inclined to try a digital option. It’s important to remember that shifting online doesn’t mean moving away from a personalized approach. Western Union Business Solutions operates through locally licensed affiliates in more than 30 countries. Western Union (WU) rejects 2020 earnings guidance due to a dent in retail money transfer business, caused by coronavirus-led business disruption. Can I authorize someone to pick up the money from me if I can’t leave my home? We deliver a Daily Market Analysis and a Monthly Currency Outlook directly to your inbox. Send money now. More than 60,000 individuals and businesses around the world rely on our global financial network and online payment platforms. How are you determining whether to keep retail locations open? Financial institutions can apply their brand values to digital components and continue to successfully serve their customers. What is a Bank Identification Code (BIC)? Send money now. Please contact us to see if we can be of any assistance. If making adjustments cannot be made quickly, consider keeping your customer base informed of the progress. To help provide relief for COVID-19, the Coronavirus, Western Union and the Western Union Foundation have announced a $1 million worldwide matching challenge. Nous nous soucions avant tout de la sécurité de nos employés, de nos clients, et du bien-être de toutes les personnes touchées par l’épidémie dans le monde. After this period, your sender will have to contact Western Union customer service hotline to reactivate the transfer. Send money with Western Union wherever you are. I cannot pick up my money transfer because no agent locations are open due to the COVID-19 situation. What is a Bank Identification Code (BIC)? Envoyer maintenant. Always make sure you know who you are sending money to. These are major challenges and require knowledgeable and flexible partners. You can refer to our Direct to Bank Account country information to see what details are needed for each country. Send money with Western Union wherever you are. Transaction fees may also apply to transactions other than EDGE Network Payment services. That decline was likely due to the impact of the coronavirus — like most firms, Western Union has withdrawn its outlook for 2020. An IBAN is used in some countries to uniquely identify a customer’s bank account. Home CA Downey Downey, CA, USA. COVID-19 (Coronavirus) update: Our website and app are always open. We also offer customized solutions for legal, financial and educational institutions. Western Union announced a USD $1M global matching challenge to help fight COVID-19 (coronavirus) and for relief in China and other affected countries. Western Union is recommending customers experiencing local restrictions due to COVID-19 use WU.com and the Western Union mobile app to facilitate transactions for payout into bank accounts and digital wallets, which is currently available in more than 100 countries. For a complete listing of US state licensing, click here. Amounts held in a holding balance do not earn interest. COVID-19 (Coronavirus) update: Our website and app are always open. Send money with Western Union wherever you are. As such we applied for, and received approval as a lender under The Coronavirus Business Interruption Loan Scheme (CBIL Scheme). Western Union continues to monitor the COVID-19 (Coronavirus) developments closely. We encourage our customers to please check the. Credit unions and community banks are understandably concerned about managing their businesses in the face of this uncertainty. Home CA El Segundo El Segundo, CA 90245, USA. Please check WU’s Direct to Bank Account country information to confirm the information you’ll need. A bank code may be known as: For some countries you may need an International Bank Account Number (IBAN) in addition to the bank code. Services in the US are provided by Western Union Business Solutions (USA), LLC (NMLS ID: 907333; MA MT license #: FT0041) (referred to as “WUBS” or “Western Union Business Solutions”). Western Union Business Solutions is a business unit of The Western Union Company. Western Union Co , the world's largest money transfer firm, expects an improved outlook for 2021 as people adjust to the novel coronavirus and on … Home CA Maywood Maywood, CA 90270, USA. The Western Union Co. WU is likely to remain affected by the recent COVID-19-led business losses. guidance from the World Health Organization, Direct to Bank Account country information, Direct to Bank Account country information, Yes, we continue to serve our customers and operate globally. A bank code is a series of numbers used to identify banks around the world. Given the dynamic situation Western Union is recommending customers experiencing local restrictions due to COVID-19 use WU.com and the Western Union mobile app to facilitate transactions for payout into bank accounts and digital wallets, which is currently available in more than 100 countries. A BIC is a code used to identify banks worldwide. It’s important to give customers an alternative option where possible to show your ability to meet their changing needs. Select your destination country to see the payout options. Business Loans under the Coronavirus Business Interruption Loan Scheme. Ask your receiver for the BIC if it’s required in their country. Our goal is to keep our digital and retail services operational across the world, while abiding by local regulations and guidelines. Send money on the go with the Western Union ® app. A BIC will either have 8 or 11 digits. Stephen Kuhl joins Jim Blasingame to report on the Western Union’s Foundation efforts to provide financial support for certain organizations that will be hurt by the coronavirus impact on international trade and travel. Send money with Western Union wherever you are. WUBS will apply a foreign currency exchange rate, which includes a margin set by WUBS, whenever a transaction includes a currency conversion. We will keep this page updated as the situation develops. ©  2020 Western Union Holdings, Inc. All Rights Reserved. What’s a bank code, and how do I find my receiver’s bank code? The sender can send a new money transfer to someone else or initiate a digital money transfer at WU.com or through the Western Union mobile app for bank account payout where these services are available. After all, compared to other nations, North America has been slower to adopt financial services on a smartphone and yet because of concerns regarding public activities during the current pandemic, Making a personal connection without being in person. We have no reason to believe that banknotes are more likely to spread viruses than any other surface, and Coronavirus is no exception. You can refer to our Direct to Bank Account country information to see what details are required for each country. Still, some brands prefer to remain in regular operation, at least for now, to project a measure of stability. For a full list of WUBS operating entities, licensing information and relevant country information please click here. We have extensive experience working with clients in a variety of sectors, including import and export, wine and spirits, agriculture, mining, and non-profit. You will need the receiver’s bank account details. As the world continues to navigate the COVID-19 pandemic, financial institutions may be in a difficult position. Western Union Business Solutions enables companies of all sizes to send and receive cross-border payments and manage foreign exchange. At Western Union Business Solutions we are committed to supporting our business customers during these difficult times. Download Info Sheet