Opodo reserves the right to pass on any charges relating to card charge-backs. If your behaviour is inappropriate and/or causes offence, or damage to others, or risks damage to property belonging to others, we and/or our Travel Suppliers (e.g. Want to fly affordably to more than 100 destinations in Europe? This means that you will have two separate bookings (one for your outbound flight and one for your inbound flight) and each booking will have its own fare rules. After you confirm your booking, you will receive a confirmation email with a booking number. If one of the passengers cannot prove that they are residents, their tickets will not be valid! Although trip cancellation benefits are one of the most commonly found travel insurance benefits, it is possibly the most misunderstood. If changes or cancellations are permitted, then please call Opodo to make the change. Maybe you even consider yourself a kind of detective, always able to find the lowest prices? This fee consists of fees taken by the bank and the additional expenses incurred by Opodo. 2.2 The term "Travel Supplier" includes as appropriate inter alia airlines, tour operators, package holiday suppliers, hotels, hotel chains and hotel aggregators, insurance suppliers and rental car suppliers. The contract of carriage is between you and your Travel Supplier and will be subject to their terms and conditions. When you make a booking via this Website, the contract will be between the Travel Supplier(s) and you. 3.5.4 In exceptional circumstances, due to ticketing restrictions outside its control, Opodo may not be able to pass information about confirmed bookings to the airline to enable them to fulfil the booking. If you need to cancel one of the flights, it is possible to keep the other without incurring any additional charges. Enter your email and we'll send you the instructions to recover your password: Follow the instructions in the email to reset your password. Please note that low-cost airlines may depart from smaller, regional and/or secondary airports. What to do if the airline cancelled your trip booked through eDreams due to the COVID-19 outbreak? J'ai acheté trois billets d'avion, via Opodo, pour un voyage en Amérique latine (Paris/Quito - Quito/Lima - Lima/Paris).Je devais partir ... assurance annulation et payer avec ma mastercard (classique, non gold) où il n'y a aucune assurance. (b) If changes or cancellations are permitted, then please call Opodo to make the change. A flight that is described as direct is one where there is no need to change aircraft during the journey. (theme) parks, museums, sightseeing tours), transportation provider (e.g. This may also result in you being denied boarding on your return flight at the discretion of your airline as per their conditions of carriage. Payments can be made by all major debit and credit cards as detailed on the Website. 6.4 Opodo's liability for damages shall at all times be limited to the fees received by Opodo for the services provided, subject to the applicable local implementation of Directives 93/13/EEC and Directive 90/314/EEC. Whether you seek further information on our products or need help with your booking, contact the friendly and dedicated eDreams customer service team Please note that Opodo is required to pass your card details to the relevant Travel Supplier for fulfilment of the booking. from the airlines most frequently booked on our website. 3.5.3. Manage booking . We will not subsequently be liable to you for any losses you incur if Travel Suppliers are unable to fulfill your special assistance requirements. Without prejudice to the limitations set out in this clause 6, Opodo shall in no event be liable in respect of any claim in relation to products or services purchased on our Website unless a written notice of the claim is given by you to us within a period 12 months from the date of the booking. For example if one of the flights is cancelled, the other airline has no obligation to refund the other leg of your journey or offer you an itinerary change. In addition, the majority of airlines reserve the right to make schedule changes and cancel confirmed bookings. Europ Assistance - Insurance and Assistance services anytime, anywhere GB. The European Commission provides for an online dispute resolution platform, which you can access here: http://ec.europa.eu/consumers/odr/. In particular, any type of use of the images contained on the Opodo Website outside this Website is strictly prohibited without the express consent of Opodo and/or its Suppliers. The sender is noreply@edreams.com. Nothing in this term is intended to affect your rights as a consumer. 1.5 The User agrees not to use this Website for illegal or prohibited purposes. In such circumstances we will attempt to contact you, using the email address you provided at the time of booking, or your bank. You can reach the Opodo call centre on 0333 300 0291 from UK (local rates apply). Many of the Services booked with us in the UK are financially protected by the IATA scheme, which could provide you with financial protection should Opodo go out of business. Besoin d'aide ? 2.1 A "booking" means any order for products or services you make on our Website which is confirmed by us. ‎Läs recensioner, jämför kundbetyg, se skärmavbilder och läs mer om Opodo - Flights, Hotels & Cars. Toute modification de vol, d »itinéraire, de nom de passager, de dates, d’hôtel etc entraînera des frais de gestion. This confirmation email will provide all the details of the itinerary of your booking. It is your responsibility to be in possession of a valid passport and, if appropriate, a visa. When you modify a booking, it is your responsibility to ensure that it does not conflict with any other product or service you have purchased. Book now! *Registration as a seller of travel does not constitute approval by the state of California. 3.2.7. Contracts for car rental booked through our site shall be with the relevant Travel Supplier and subject to their terms and conditions. For more information about EC Regulation 261/2004, please click here. Continued use of the Site following any changes to the Terms and Conditions shall constitute your acceptance of such changes. Generally children aged 2 years or more must occupy a seat. These General Terms and Conditions, as well as any relation between Opodo and the User, shall be governed by the laws of England & Wales. It is your responsibility to ensure that you do not behave in a way which is inappropriate or causes offence or danger to others or which risks damage to property belonging to others (including but not limited to drunkenness and/or air rage) while on your holiday or using a service/product. Full payment for all products is required at the time of booking, except for hotel or car rental pay-on-arrival bookings, where a deposit option may be available. 2.2 The term "Travel Supplier" includes as appropriate inter alia airlines, tour operators, package holiday suppliers, hotels, hotel chains and hotel aggregators, insurance suppliers and rental car suppliers. The current version of the T&Cs will be displayed within the Website from the date on which any changes come into effect. It is recommended that you take out insurance for any travel, especially as there may be circumstances where the Travel Supplier will have no liability. Please check with your GP, the relevant airline or Eurostar (as applicable) prior to travel if you are pregnant or are travelling with children; (v) Travel with children: Infants must be a minimum of 6 weeks old or more to travel by air and must either sit on an adult’s lap or occupy an infant seat. When processing a refund for a flight ticket, please be aware that not all taxes are refundable. Moreover, we hereby bring your attention to the fact that, due to the nature of travel products, it is possible that price changes occur between your booking and the effective payment and you will have to assume the cost of the selected products at the moment that you are making the effective payment. You hereby authorise Opodo to carry out all the activities necessary to obtain such tax refund. Tip #1: Purchase the Cancel for Any Reason Guarantee with your next ticket. To book your car, all you need is a credit or debit card. Si l'annulation se produit en dehors de nos heures d'ouverture, peu de temps avant le départ, vous devez annuler directement auprès de la compagnie aérienne et de l'hôtel/du site concerné. Izq., 28006, Madrid Spain and with Tax ID number Number B-61965778 (hereinafter referred as “Opodo”, “we”, “us” or “our”). Log in to Prime . The recommended minimum check-in time for international flights is 120 minutes prior to departure and for domestic flights, 90 minutes before departure. Infants must be 6 weeks old or more to travel by air and must either sit on an adult's lap or occupy an infant seat. Flights with the “Free rebooking” label are exempt from this fee. Images of room types do not necessarily represent the bed configuration of the room being purchased. 4.4.1. We reserve the right to cancel your booking in the event we have reasonable grounds to believe it is fraudulent. It is your responsibility to confirm whether such special assistance requirements can be fulfilled. We are not responsible for such actions and We will provide all reasonable assistance You may need through Our Customer Service team. Transfers: We are not responsible for any cost incurred for transfers between airports or terminals. It is your responsibility to ensure that you do not behave in a way which is inappropriate or causes offence or danger to others or which risks damage to property belonging to others (including but not limited to drunkenness and/or air rage) whilst on your holiday or using a service/product. You may incur costs of any change with the other flight if it is necessary. Different countries have different standards; a 3 star hotel in one country is not necessarily equivalent to a 3 star hotel in another. Opodo is not responsible for any costs incurred as a result of these checks. It is your responsibility to collect that information. By choosing direct debit as payment method Opodo will be authorised to collect the complete amount of booking from your account at once. No show: If you have purchased a return ticket, a ‘no show’ for the outward journey may result in your return ticket being cancelled by the airline. Some itineraries require a change of aircraft en-route. Changes and cancellations cannot be made by email. It is your responsibility to ensure that you meet the passport, visa and health requirements that you are travelling to (including all transit points) and Opodo provides the following general advice by way of guidance only: (i) Passport: We strongly recommend that you visit the UK Passport Agency’s website (if you do not hold a UK passport, please refer to the relevant government agency website); and the embassy website of all destination countries that you will visit (including countries travelled through for stop over purposes). Opodo and other names of products, services, graphics and logos of Opodo are internationally registered trademarks. Téléchargez Go Voyages et trouvez des vols pas chers pour vos voyages parmi les compagnies aériennes telles que Ryanair, Air France ou Easyjet. 7.1 The Opodo Website may contain links to other Websites that are not managed by Opodo, which are included only for reference purposes. All drivers must display a full valid driving licence at time of pick up. Please also note that a 'no-show' for a flight may result in your full ticket being cancelled by the airline and therefore may not be refundable. We act as intermediary in the purchase of Your air ticket. Please note that airlines have their own rules and regulations with regard to e-ticketing. 3.2.7 Opodo reserves the right to pass on any charges relating to card charge-backs. In addition, please check that the name on your passport matches the name on your ticket and/or booking confirmation. 6.6. Opodo is an IATA Accredited Agent. A Travel package is a pre-arranged holiday package combining at least two of the following: (a) transport (b) accommodation or (c) another tourist service not ancillary to transport or accommodation and forming a significant part of your booking, and those two or more components are sold to you as a whole at the same time by us at an inclusive price with full payment being made to us. If you would like to bring a matter to our attention, please contact us at enquiriesuk@opodo.com. If some passengers are residents and others are not, you must book separately. In relation to Flight bookings, please note that for itineraries built up of different routings and more than one fare base, there may be more than one set of fare rules. No incidents arising from the failure to comply with such official regulations will be considered the responsibility of Opodo. Sociedad unipersonal, c/ Conde de Peñalver, 5, 1º Ext. If at any time any part of these Terms and Conditions (including any one or more of the clauses of these Terms and Conditions or any sub-clause or paragraph or any part of one or more of these clauses) is held to be or becomes void or otherwise unenforceable for any reason under any applicable law, the same shall be deemed omitted from these Terms and Conditions and the validity and/or enforceability of the remaining provisions of these Terms and Conditions shall not in any way be affected or impaired as a result of that omission. 3.2.5 For some low-cost airline flights originating outside of the UK, we may receive prices from the airline in non-sterling (GBP) currency, which we then convert and display on the Website in GBP. 6.5. Please note that you may be required to produce your booking number and/or confirmation email to the relevant Travel Supplier as evidence of your booking. In such an instance there is still the risk that the ticket cannot be held or cannot be held at the same fare, in particular where the flight is to depart within the next 14 days. If you don't receive the email in your inbox, please check your spam folder. No incidents arising from the failure to comply with such official regulations will be considered the responsibility of Opodo. Your contract will be with the relevant low-cost airline. You will have to provide the necessary information to prove your residence. In the event low-cost airlines are included in your flight search, we will search the low-cost airline database, and then if you choose to buy, we will process the booking on your behalf. 2.10. 6.2. In certain cases applicable payment can also be made through electronic direct debiting scheme if you possess an appropriate account in the respective country where you do the booking. Opodo is not responsible for any costs incurred as a result of these checks. If there are any problems with your payment, we will contact you within 48 hours of your booking (or within 24 hours if you are travelling within 48 hours). Enjoy the freedom of a car. Loganair have also informed me that Opodo bought tickets from another agent Hahnair so Opodo have to claim via Hahnair. Images - While we endeavour to ensure that property images and descriptions of amenities and facilities displayed on Opodo are an accurate and up to date representation of the properties, we cannot guarantee this always to be the case as we obtain this information from our Travel Suppliers. 8.4.1. Find the best deals on cheap flights, hotels and holidays with the handy Opodo price comparison tool. If you are travelling into or out of the EU, or on an EU carrier, you may have rights which you can assert against the relevant airline in the event that your flight is cancelled, delayed or you are denied boarding. 3.2.8. We recommend that you take a printout of your confirmation email with you, although not all airlines will ask to see this. These links are only used as informative references, without any valuation of the content, owners, services or products offered therein. In such case, We accept no responsibility; (ii) Visa regulations: The relevant embassy of the country which you are visiting (including the embassies of countries which you will travel through for stop over purposes) can provide you with information about visa requirements. It is your responsibility to ensure that there are sufficient funds available on the credit card to comply with the terms and conditions of your Travel Supplier. If you wish to make an administrative claim to Opodo for any taxes that may be refundable, you must do so in writing within 12 months from the booking date to the following address: Vacaciones Edreams SL, address for correspondence purposes, Carrer de Bailén, 67-69, 08009 Barcelona, Spain. Failure to meet any of these requirements will invalidate your car rental and Opodo will not be responsible for any costs you may incur. This may mean that you are charged for any luggage in excess of the lower limit on the flight which has the lower luggage limit. You should take health advice about your specific needs as early as possible prior to your departure. The current version of the T&Cs will be displayed within the Website from the date on which any changes come into effect. We offer star ratings as a general guide. If some passengers are residents and others are not, you must book separately. In agreeing to these terms and conditions you authorise us to do this on your behalf. Your contract of carriage with the operator is therefore directly enforceable against the operator without any intervention by us. Changes and cancellations cannot be made by email.